We have now added the capability to process lost/stolen or damaged cards with a Visa® or Master Card® credit card over the phone via the TWIC Help Desk at 1-866-DHS-TWIC (1-866-347-8942). Lost/stolen/damaged replacement cards are $60.00. If you report your card lost/stolen or damaged to the Help Desk, they will initiate the replacement and email you a payment receipt with the payment confirmation number immediately upon confirmation. If you do not have access to email, it is recommended that you still go to your nearest Enrollment Center to report your card lost/stolen and purchase your replacement card in order to secure your receipt.

Whether you report your card at an Enrollment Center or via the TWIC Help Desk, please ensure that you are given a receipt for payment (in person or via email) as well as a ticket number, which is a record of your transaction. Please note that your replacement card will be shipped to the enrollment center where you initially enrolled. You should allow up to two weeks to receive an automated notification about the availability of their new card. If you need your card to go to another location once the new card is available, please call the TWIC Help Desk at, 1-866-DHS-TWIC (1-866-347-8942) and request a card transfer.

Once you have reported your card lost or stolen, you may have 7 days of unescorted access to a facility, at the facility’s discretion, if you meet the below requirements:

- The facility’s security staff knows that you had a valid TWIC

- You have previously been given unescorted access

- You have reported your card lost or stolen to TSA (which occurs when you receive your ticket number when ordering your replacement card)

Additionally, U.S. Coast Guard Policy Advisory Council (PAC) 03-09 guidance allows the owner/operator of a facility or vessel to authorize an additional 30 days of unescorted access if your replacement TWIC is not received within 7 days. This authority remains in effect until July 15, 2009. For any questions about PAC 03-09, please contact your local Coast Guard contact.

Thank you.

The TWIC Outreach Team